FAQ

We specialize in six main categories: English Roses (known for their romantic, full blooms and delightful fragrance), Floribunda Roses (abundant clusters of flowers perfect for vibrant garden displays), Grandiflora Roses (elegant, hybrid tea-like blooms on sturdy stems), Hybrid Tea Roses (classic, long-stemmed beauties ideal for cutting), Rugosa Roses (hardy, disease-resistant varieties with charming simplicity), and Shrub Roses (versatile and robust, excellent for landscaping). Each variety is selected for its unique beauty and garden performance.

Absolutely! Many of our varieties are beginner-friendly, and we provide detailed planting instructions with every order. Our English and Shrub Roses are particularly known for their resilience and ease of care.

Every rose undergoes rigorous selection by our expert horticulturists. We guarantee that each plant meets our high standards for health and viability, ensuring it arrives ready to thrive in your garden.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While creating an account allows for faster checkout and order tracking, it’s not required. You can check out as a guest.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we cannot guarantee changes after 1-2 hours of placement.

Based in Oklahoma City, we proudly ship our roses worldwide! However, we are currently unable to deliver to Asia and select remote regions due to complex agricultural import regulations.

• Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment.
• Free Shipping: For orders over $50, we offer complimentary shipping via EMS. Delivery typically occurs within 15-25 days after the 1-2 day processing period.

We take immense care in packaging. Our specialists use specialized materials to protect roots and foliage, maintain moisture, and prevent damage. We also coordinate with carriers for temperature-controlled transport when necessary to ensure your plants arrive in vibrant health.

We recommend planting your new roses as soon as possible to help them acclimate. Each shipment includes tailored planting instructions for your specific varieties.

We stand behind our products with a 15-day return policy from the date of delivery. If you are not satisfied with the condition of your plants upon arrival, please contact us for a return or exchange.

Please email our customer support team at [email protected] within 15 days of receiving your order. Include your order number and photos of the plants in question. We will guide you through the simple process.

Due to the perishable nature of live plants, returns are only accepted for items that arrive damaged or in poor health. Custom or special order items may not be eligible for return; please check with us at the time of ordering.

Our passion for roses extends beyond the sale! Feel free to reach out to us at [email protected] for any gardening tips or questions about caring for your FloraFinesse roses.

We strive to respond to all inquiries within 24-48 hours during our regular business hours, Monday through Friday.