Welcome to FloraFinesse, your trusted source for exquisite roses. At FloraFinesse Shop (operating from newrosesstore.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or make a purchase. By using our site, you agree to the practices described below.

1. Information We Collect

To provide you with a seamless and secure experience, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information, processed securely through our payment gateways. We do not store full payment details on our servers.
  • Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
  • Communication Data: Correspondence with our customer support team via email ([email protected]).

2. How We Use Your Information

We use your data to enhance your experience with FloraFinesse:

  • To process and fulfill your orders, including payment processing and delivery.
  • To communicate with you about your account, orders, and our products (e.g., order confirmations, shipping updates).
  • To improve our website, products, and services based on your interactions and feedback.
  • To prevent fraud and ensure the security of our website and transactions.
  • To comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information. We may share your data with:

  • Service Providers: Trusted third parties who assist in payment processing (e.g., PayPal), shipping, and website operation, all bound by confidentiality agreements.
  • Legal Authorities: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger or sale, your data may be transferred to the new entity, subject to this policy.

We do not share data with third parties for marketing purposes without your explicit consent.

4. Data Storage and Security

Your data is stored on secure servers located in the United States and other regions where our service providers operate. We implement robust measures to protect your information:

  • SSL (Secure Socket Layer) encryption for all data transmissions.
  • Regular security assessments and monitoring to prevent unauthorized access.
  • Limited access to personal data only to authorized personnel.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality, such as shopping cart and checkout processes.
  • Analytical Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing Cookies: Used to display relevant ads based on your interests (you may opt out).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws, including standard contractual clauses or other safeguards.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:

Email: [email protected]
Address: 1136 Northwest 31st Street, Oklahoma City, US 73118

Thank you for trusting FloraFinesse with your privacy. We are honored to be part of your gardening journey.

Warmly,
The FloraFinesse Team