Shipping Information
At FloraFinesse, we carefully package and ship our premium roses to ensure they arrive at your doorstep in perfect condition, ready to bring beauty to your world.
Order Processing
We process all orders within 1-2 business days after payment confirmation. You will receive a confirmation email with your order details and tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free for orders over $50 |
Please note: We ship globally but cannot deliver to some Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.
Returns & Exchanges Policy
We take immense pride in the quality and beauty of our roses and are committed to your complete satisfaction. If you’re not happy with your purchase, we’re here to help.
Eligibility Window
We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order.
Condition Requirements
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition as received
- In the original packaging
- In the original growing container (not planted or repotted)
Non-Returnable Items
Due to the perishable nature of our products and to ensure plant health, we cannot accept returns or exchanges on:
- Custom or special order roses (e.g., specific Hybrid Tea or Grandiflora varieties ordered in bulk for events)
- Roses that have been planted, repotted, or removed from their original growing container
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact Us: Within 15 days of delivery, email our customer care team at [email protected] using the template provided below.
- Wait for Instructions: Our team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and shipping instructions. Please do not send anything back without an RMA number.
- Ship the Item: Carefully pack the item(s) in its original packaging with a copy of your order confirmation. Ship to the address we provide. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Return & Exchange Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear FloraFinesse Team,
I would like to request a [return / exchange] for my recent order, Order #[Your Order Number], placed on [Order Date].
Product Name(s): [e.g., ‘Bliss™ Floribunda Rose’]
Reason for Return/Exchange: [Please provide a brief explanation]
I have read and understand the Returns & Exchanges policy on your website.
My full name is [Your Full Name] and the shipping address for this order was [Your Shipping Address].
Thank you for your assistance.
Sincerely,
[Your Name]Refunds
After we receive and inspect your return, we will email you to confirm receipt and notify you of your refund approval or rejection. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Please note: The original shipping cost is non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange for the same item, please contact us at [email protected] using the process outlined above.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Questions?
We are here to help! If you have any questions about our shipping or returns process, please don’t hesitate to contact our friendly customer service team.
Email: [email protected]
Address: 1136 Northwest 31st Street, Oklahoma City, US 73118
Thank you for bringing beauty into your world with FloraFinesse.
Warmly,
The FloraFinesse Team